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Update 08/10/2020:

The Massachusetts Workers Compensation Rating and Inspection Bureau (WCRIBMA) has approved revisions to the manual rules related to Workers Compensation coverage during the COVID-19 pandemic. We’re reaching out today to inform you of these changes so that you can prepare the necessary paperwork and contact your carrier prior to the deadline. The most important revision is time sensitive:

  • The use of Statistical Code 0012 to report payments to furloughed employees. The deadline for reporting this information is the later of 25 days after they furloughed employees OR October 17, 2020. This code applies only if the furloughed employee did nothing work related during their furlough.

For informational purposes: Given the evolving situation, we strongly encourage that you keep detailed records of any employees whose job duties were modified due to COVID-19. This information will be important for your audit.

To take advantage of this program an employer who is making payments to paid furloughed workers must provide to their workers’ compensation carrier, within 60 days of approval date of this rule, a list of all paid furloughed employees, which shall also include the employee’s normal workers’ compensation classification, weekly wage, furloughed date, and actual or anticipated date of return to work.

We wanted to make all of our customers aware of these changes because of the significant impact they may have on your premium. If you would like to take advantage of this program it is important that you let a Partners representative know as soon as possible so that we can inform the carrier, and let them know they should be expecting the required paperwork from your company in the near future.

Additional revisions establish rules for:

  • Definitions, treatment, and reporting of payments by the employer to their paid furloughed employees.
  • Any claims attributable to paid furloughed employees.
  • Reporting final premium for employers affected by the COVID-19 pandemic.
  • Employees who have been reassigned to work from home and how to classify them.

For more detailed and up-to-date information provided by the Massachusetts Association of Insurance Agents (MAIA) and the Workers Compensation Bureau of MA (WCRIBMA), please click the link here.

Update 06/26/2020:

Covid-19 continues to impact our lives daily, but as we enter part 2 of Phase 2, we at Partners Insurance Group are still committed to the health and well- being of our customers and employees alike.  Rest assured that we are still here to service your insurance needs.  We suggest that you call and make an appointment before heading into the office.  As of 6/29/2020, if you have paperwork that you need stamped or completed, we will have a wall file attached to our door.  You can place your paperwork in the file and go back to your vehicle.  Once we have completed the paperwork, we will call you to come back in and pick up the paperwork that we have placed in the wall file.  As always, if you need to speak to someone, please call or email your Account Manager.  

Insurance-Related FAQ surrounding COVID-19

Partners Insurance Group is committed to the health and safety of our employees and clients.  Although most of our employees are working from home, they have access to their email and phone calls.  Please call or email your account manager with any questions or concerns you may have. 

We have put together a Q&A related to COVID-19, to try and answer some common insurance questions. Please feel free to contact us if you have a more specific question that is not addressed here.

Q: What if I can't pay my bill on time during the crisis? 

A: Our insurance carriers have let us know that they are willing to work with customers in these difficult times.  Most have agreed to suspend cancellations for non-payment of premium for the time being. If you are having a problem making your payment, you can contact the carrier to let them know your specific situation. Below you will find links that will take you to your companies COVID-19 page.

Q: Will my commercial insurance policies respond to COVID-19 related property or business income claims? 

A: Business interruption policies require a recoverable loss have five criteria: 

  1. Physical damage 
  2. To the insured property 
  3. Caused by a covered peril 
  4. Resulting in a quantifiable business interruption loss as defined in the policy 
  5. For the time it takes to restore the damaged property 

If you have suffered a loss to your business, please contact us and we will submit a claim on your behalf and the carrier will determine if there is coverage based on your specific loss and policy forms. 

Q:  Does Workers’ Compensation cover an employee who shows symptoms of COVID-19 or tests positive for the virus? 

A:  To be covered under Workers’ Compensation, a workers’ illness must arise out of and in the course of their employment. If you want to file a workers’ compensation claim, please call us and we will report it to the carrier. 

RMV News 

"Due to the recent activity surrounding COVID 19 (Corona Virus), the Massachusetts RMV is taking measures to reduce customer visits in our Service Centers and AAA offices. Refer to the sections below for more information. 

Only 10 RMV centers are open until further notice and those service centers have transitioned to an appointment-only reservation system for certain necessary and required in-person transactions, in order to allow the RMV to continue to assist with “social-distancing” and reducing facility volume." - taken from Mass.GOV official (

For up to date information go to,-m,-and-dm-driver's-licenses-and-learner's-permits,-and-mass-ids-

Helpful Resources for Businesses- 

MA/RI Auto Insurance Refunds in Response to COVID-19

With so many people in MA following stay-at-home orders, many insurers are seeing decreases in loss frequency in their personal lines auto books and setting up processes to refund or credit their customers’ premiums. 

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560 Wilbur Avenue, Swansea, MA 508-491-3100