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Insurance-Related FAQ surrounding COVID-19

Partners Insurance Group is committed to the health and safety of our employees and clients.  Although most of our employees are working from home, they have access to their email and phone calls.  Please call or email your account manager with any questions or concerns you may have. 

We have put together a Q&A related to COVID-19, to try and answer some common insurance questions. Please feel free to contact us if you have a more specific question that is not addressed here.

Q: What if I can't pay my bill on time during the crisis? 

A: Our insurance carriers have let us know that they are willing to work with customers in these difficult times.  Most have agreed to suspend cancellations for non-payment of premium for the time being. If you are having a problem making your payment, you can contact the carrier to let them know your specific situation. Below you will find links that will take you to your companies COVID-19 page.

Q: Will my commercial insurance policies respond to COVID-19 related property or business income claims? 

A: Business interruption policies require a recoverable loss have five criteria: 

  1. Physical damage 
  2. To the insured property 
  3. Caused by a covered peril 
  4. Resulting in a quantifiable business interruption loss as defined in the policy 
  5. For the time it takes to restore the damaged property 

If you have suffered a loss to your business, please contact us and we will submit a claim on your behalf and the carrier will determine if there is coverage based on your specific loss and policy forms. 

Q:  Does Workers’ Compensation cover an employee who shows symptoms of COVID-19 or tests positive for the virus? 

A:  To be covered under Workers’ Compensation, a workers’ illness must arise out of and in the course of their employment. If you want to file a workers’ compensation claim, please call us and we will report it to the carrier. 

RMV News 

"Due to the recent activity surrounding COVID 19 (Corona Virus), the Massachusetts RMV is taking measures to reduce customer visits in our Service Centers and AAA offices. Refer to the sections below for more information. 

Only 10 RMV centers are open until further notice and those service centers have transitioned to an appointment-only reservation system for certain necessary and required in-person transactions, in order to allow the RMV to continue to assist with “social-distancing” and reducing facility volume." - taken from Mass.GOV official (

For up to date information go to,-m,-and-dm-driver's-licenses-and-learner's-permits,-and-mass-ids-

Helpful Resources for Businesses- 

MA/RI Auto Insurance Refunds in Response to COVID-19

With so many people in MA following stay-at-home orders, many insurers are seeing decreases in loss frequency in their personal lines auto books and setting up processes to refund or credit their customers’ premiums. 

Arbella Logo Mapfre Logo National Grange Mutual Logo
Norfolk & Dedham Logo Ohio Mutual Logo Plymouth Rock Logo
Preferred Mutual Logo Progressive Logo Safety Insurance Logo


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560 Wilbur Avenue, Swansea, MA 508-491-3100